SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you buy something from our store, as part of the buying and selling process, we collect the personal information that we
details such as name, address, telephone number and email.
When you browse our store, we also automatically receive your computer's internet protocol (IP) address.
in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission (which you grant us when making a purchase or entering any of your data), we can send you emails about our store, new products and other updates
SECTION 2 - CONSENT
How do you get my consent?
By entering and using our website or Instagram or Facebook page you accept as part of our service policy that we can use the data you enter in it for any type of marketing and offer of our promotions, as well as updates in case of purchases, returns etc.
How can I withdraw my consent?
If after accepting you change your mind, you can withdraw your consent for us to contact you, for the collection, use or disclosure of your information, at any time, by contacting us at email@example.com.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required to by law or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only to the extent necessary to complete the purchase transaction. After it is complete, your purchase transaction information is erased.
All direct payment gateways adhere to the standards set by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information from stores and their service providers.
For a clearer overview, you may also want to read Shopify's Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information that we are required to provide to them for purchase-related transactions.
For these providers, we recommend that you read the privacy policies so that you can understand how your personal information will be handled.
In particular, remember that some providers may be located or have facilities that are in a different jurisdiction than you or us. So if you wish to proceed with a transaction that involves the services of a third party provider, your information may be subject to the laws of the jurisdiction (jurisdictions) in which the service provider or its facilities are located.
By way of example, if you are located in Canada and your transaction is processed by a payment gateway based in the United States, then your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Act.
When you click on links in our store, you may be redirected off our site. We are not responsible for the privacy practices of other sites and we recommend that you read their privacy policies.
SECTION 6 - SAFETY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed.
IF you provide us with your credit card information, this information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.
Here is a list of cookies we use. We list them so you can choose if you want to choose to remove them or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners, so that we can continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you want to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at firstname.lastname@example.org.
All refunds without exception will be made on store credit and less any applicable charges.
Our guarantee lasts for 15 days. If 15 days have passed since Your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging without any damage, if the packaging becomes damaged it will cost $ 30 pesos.
Additional non-returnable products:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
There are some situations where only partial refunds can be guaranteed:
-in online purchases (web, Instagram, etc.) the refund no matter the situation will be partial with the following discounts upon refund:
-Payment provider fee: 4%
-Service charge: $ 50 (use of personnel that is not of service to the general client and resources spent)
-Tax charge: 30%
-Returns (an extra $ 250 will be deducted for the payment of packages)
- Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control 10% additional charge.
-Any item that is returned more than 15 days after shipment 10% additional.
A cross sale is when a payment is made for a product and it is crossed with another sale of the same unique item.
that is why it is recommended to verify the existence before making your final payment.
in case of reimbursement for cross sales, only the tax charge of 30% will apply
and in case the product is wanted, it will be sent within a period of no more than 30 business days.
That is why from the moment it is purchased it is assumed that the consumer is informed and accepts our service, refund, shipping, etc. policies.
Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied in the form of store credits that will have an expiration date of 365 days.
Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale items cannot be refunded or exchanged as the offer removes all warranty.
changes (where applicable)
We only replace items that are defective or damaged at the factory and that the customer can verify that it was. If you need to exchange it for the same item, email us at email@example.com and send the item to:
Angel Fabian Rodriguez Gomez
To return your product, you must send them to
You will be responsible for paying the shipping costs for the return of the item and the resending of any item. Shipping costs are not refundable. If you receive the refund in store credits, the cost of the return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping an item over $ 100 Mexican pesos, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.
TERMS OF SERVICE
This website is operated by formation. Throughout the site, the terms "we", "us" and "our" refer to VAL DE GRACE . VAL DE GRACE offers this website, and social networks, including all the information, tools and services available to you on this site, the user is conditioned to the acceptance of all the terms, conditions, policies and notifications established here.
By visiting our site and / or purchasing something from us, you participate in our "Service" and accept the following terms and conditions ("Terms of Service", "Terms"), including all additional terms and conditions and policies to which referenced herein and / or available via hyperlinks. These Terms of Service apply to all users of the site, including without limitation users who are browsers, suppliers, customers, merchants, and / or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you are accepting the Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you should not access the website or use any of the services. If the Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the updated version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of the Terms of Service by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform, which allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your dependents minors use this site.
You cannot use our products for any illegal or unauthorized purpose nor can you resell or relabel change logos etc. on our products without our consent, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit worms, viruses or any code of a destructive nature.
The breach or violation of any of these Terms will result in the immediate cessation of your Services. and the monetary penalties that the owner of this online store establishes.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse the provision of service to anyone, for any reason and at any time.
You understand that your content (not including your credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to adjust or adapt to technical networking or device connection requirements. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, usp of the Service, or access to the Service or any contact on the website through which the service is provided, without the express permission of written from us.
The titles used in this agreement are included for convenience only and do not limit or affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without first consulting more accurate, complete or timely information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of the content) at any time without prior notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuity of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be exclusively available online through the website. These products or services may have limited quantities and be subject to return or exchange according to our return policy only.
We have made an effort to display the colors, materials, scales and images of our products, in the store, with the highest possible color accuracy. We cannot guarantee that your computer monitor will display exact colors or textures.
We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region, or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantities of the products or services that we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any product or service offer made on this site is void where prohibited.
We do not guarantee that the quality of the products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address.
In the event that we make a change or cancel an order, we may attempt to notify you by contacting us via email and / or billing address / phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate information on the purchase and account used for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.
For more details, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not monitor and over which we have no control or input.
You acknowledge and agree that we provide access to these types of tools "as is" and "as available" without warranties, representations or conditions of any kind and without any endorsement. We will not have any responsibility derived from or related to your use of tools provided by third parties.
Any use you make of the optional tools offered through the site is at your own risk and discretion and you must ensure that you are familiar with and approve of the terms under which these tools are provided by the third-party provider (s).
It is also possible that, in the future, we will offer you new services and / or features through the website (including the launch of new tools and resources). These new features and / or services will also be subject to these Terms of Service.
SECTION 8 - THIRD PARTY LINKS
Certain content, products and services available via our Service may include material from third parties.
Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating content or accuracy, and we do not warrant and will not have any liability or responsibility for any third party materials or websites, or for any third party materials, products or services.
We are not responsible for any damage or damage related to the acquisition or use of goods, services, resources, content, or any other transaction made in connection with third party websites. Please carefully review the policies and practices of third parties and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, participation in contests) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, either online, by email, by post. , or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate or use by any means comments that you have submitted to us. We have and will not have any obligation (1) to keep any comments confidential; (2) to pay compensation for comments; or (3) to respond to comments.
We can, but have no obligation, to monitor, edit or remove content that we consider to be illegitimate, offensive, threatening, libelous, defamatory, pornographic, obscene or objectionable or violates the intellectual property of any of the parties or the Terms of Service.
You agree that your comments will not violate the rights of third parties, including copyright, trademark, privacy, personality or other personal or property rights. Likewise, you agree that your comments do not contain defamatory or illegal, abusive or obscene material, or contain computer viruses or other malware that could, in any way, affect the operation of the Service or any related website. You cannot use a false email address, use another identity that is not legitimate, or deceive third parties or us as to the origin of your comments. You are solely responsible for the comments you make and their accuracy. We are not responsible and do not assume any obligation with respect to the comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
From time to time there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may be related to product descriptions, prices, promotions, offers, product shipping costs, transit time and the availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order) .
We do not undertake any obligation to update, correct, or clarify information in the Service or on any related website, including, without limitation, pricing information, except where required by law. No updated specification or update date applied to the Service or to any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as established in the Terms of Service, the use of the site or its content is prohibited: (a) for any illegal purpose; (b) to ask others to carry out or participate in illegal acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe or violate the intellectual property right of us or of third parties; (e) to harass, abuse, insult, damage, defame, slander, discredit, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that is or may be used in any way that may compromise the functionality or operation of the Service or any related website, other sites or the Internet; (h) to collect or track personal information of others; (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other sites or the Internet. We reserve the right to suspend use of the Service or any related website for violating any of the prohibited uses items.
SECTION 13 - EXCLUSION OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee or warrant that the use of our service will be uninterrupted, punctual, secure or error-free.
We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove service for indefinite periods of time or terminate service at any time without prior notice.
You expressly agree that your use of, or the ability to use, the service is at your own risk. The service and all products and services provided through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no event will our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any damage, loss, claim, or direct, indirect, incidental, punitive, special or consequential damages. of any kind, including, without limitation, loss of profits, loss of income, loss of savings, loss of data, replacement costs, or any similar damage, whether based on contract, tort (including negligence), strict liability or liability. otherwise, as a consequence of the use of any of the services or products acquired through the service, or for any other claim related in any way to the use of the service or any product, including but not limited to any errors or omissions in any content , or any loss or damage of any kind incurred as a result of using the service or any content (or product) published, transmitted, or made available through the service, even if it is advised of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable fees from lawyers, made by any third party due to or as a result of your breach of the Terms of Service or the documents that they incorporate as reference, or the violation of any law or the rights of or third party.
SECTION 15 - SEVERABILITY
In the event that it is determined that any provision of these Terms of Service is illegal, null or unenforceable, said provision will be, however, effective to obtain the maximum extent allowed by applicable law, and the non-enforceable part will be considered separate from these Terms of Service, such determination will not affect the validity of applicability of the other remaining provisions.
SECTION 16 - TERMINATION
The obligations and responsibilities of the parties that have incurred prior to the termination date will survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you stop using our site.
If, in our judgment, you fail, or it is suspected that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without prior notice, and you will remain responsible for all amounts owed until including the termination date; and / or consequently we may deny you access to our services (or any part of it).
SECTION 17 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.
These Terms of Service and the policies or operating rules posted by us on this site or with respect to the service constitute the entire agreement and understanding between you and us and govern the use of the Service and supersede any prior or contemporaneous agreements, communications and proposals. , whether oral or written, between you and us (including, but not limited to, any prior version of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service will not be construed against the drafting group.
SECTION 18 - LAW
These Terms of Service and any separate agreements in which we provide you services will be governed by and interpreted in accordance with the laws of Leon, GUA, 37289, Mexico.
SECTION 19 - CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service after the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to Valdegracemexico@gmail.com.
When will I recive my order?
It takes us between 24 business hours to process an order, after which we will send it to you. The shipping time depends on your location, but you can estimate it as follows:
Standard 3 to 5 days maximum.
Delivery times are the responsibility of the parcels and any situation should be resolved with them.
Where is my order shipped from?
Your order is sent from León Gto with the package that you decide to send it at the time of payment.
My order should have arrived by now, but I haven't received it yet. That
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the Shipping Address.
● Ask about your order at your local post office.
● Ask your neighbors if the carrier had left them your package.
Pro tip: Avoid theft. If you will not be home on the day of delivery, use your work address or where you will be.
If the address is correct and the package is not in the post office or with your neighbors, please contact us at [firstname.lastname@example.org] with your order number.
If there is a problem with your shipping address, we may send your product back to you, but you will have to bear the costs.
Pro tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email or DM when your order is shipped. If you have any questions about your shipment, please contact us at Valdegracemexico@gmail.com.
I have received a damaged product. What I do?
We are sorry if your product has arrived damaged. but any damage, theft, loss or situation with respect to your shipment is the responsibility of the parcel and you must carry out the procedure indicated in the parcel since we are not the ones who offer the shipping service.
Can I exchange a product for a different size or color?
At this time we do not offer changes. If you are not sure what size will fit you, it is better not to make the purchase.
My order is lost, did not arrive or is delayed.
val de grace does not offer the parcel service, any incident or delay will be the responsibility of the parcel you chose at the time of making your purchase and you must make any claim with it.
As part of our vision of solidarity, we support clients who need it with advice on what to do in case of problems with their order. We reserve the right to give this solidarity service to anyone for any circumstance.